Terms and Conditions

Terms and Conditions

Effective Date: 05-12-2024

Welcome to Smillets! These Terms and Conditions govern your use of our website, products, and services. By accessing or using our website (www.smillets.com) or purchasing our products, you agree to comply with these terms. Please read them carefully before proceeding.

1. General Terms

• By using our website, you confirm that you are at least 18 years old or have the consent of a parent or guardian.
• These Terms and Conditions apply to all users of the website, including browsers, customers, and contributors of content.
• Smillets reserves the right to update, modify, or replace any part of these terms at any time. Changes will be effective immediately upon posting on this page. It is your responsibility to review these terms periodically.

2. Use of the Website

• You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website.
• You must not use the website to distribute viruses, spam, or any other harmful or disruptive content.
• Unauthorized use of the website may give rise to a claim for damages and/or be a criminal offense.

3. Product Information

• Smillets strives to provide accurate and up-to-date information about our products, including descriptions, pricing, and availability. However, we do not guarantee that all information is error-free, complete, or current.
• All product images are for illustrative purposes only. Actual products may vary slightly in appearance.
• We reserve the right to modify or discontinue any product without prior notice.

4. Orders and Payments

a. Placing an Order

• By placing an order on our website, you agree to provide accurate and complete information, including your name, address, and payment details.
• All orders are subject to acceptance and availability. Smillets reserves the right to refuse or cancel any order for any reason, including suspected fraud or unauthorized transactions.

b. Pricing and Payment

• All prices listed on the website are in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
• Payment must be made at the time of placing the order through our secure payment gateway. We accept major credit/debit cards, UPI, and other payment methods as listed on the website.
• In case of payment failure, the order will not be processed.

c. Cancellations and Modifications

• Orders can only be canceled or modified before they are shipped. Once shipped, cancellations or changes are not allowed.
• To request a cancellation or modification, please contact us at info@smillets.com or +91 8527 660069.

5. Shipping and Delivery

• Smillets offers delivery services across India. Delivery timelines and charges will be communicated at the time of checkout.
• While we strive to deliver your order on time, delays may occur due to unforeseen circumstances. Smillets is not liable for delays caused by third-party delivery partners.
• Please inspect your order upon delivery. If you receive damaged or incorrect items, notify us within 48 hours for a replacement or refund.

6. Returns and Refunds

• Smillets accepts returns only for defective or damaged products. To initiate a return, contact us at info@smillets.com within 7 days of receiving your order.
• Products must be returned in their original packaging, unused, and in the same condition as received.
• Refunds will be processed within 7-10 business days after the returned product is inspected and approved. Refunds will be issued to the original payment method.

7. Intellectual Property

• All content on the Smillets website, including text, images, logos, and graphics, is the property of Smillets and is protected by copyright, trademark, and other intellectual property laws.
• You may not reproduce, distribute, or use any content from our website without prior written permission from Smillets.

8. Limitation of Liability

• Smillets is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website, products, or services.
• We are not responsible for any health-related issues caused by the misuse or overconsumption of our products. Please read product labels and consult a healthcare professional if you have dietary restrictions or allergies.

9. Third-Party Links

• Our website may contain links to third-party websites for your convenience. Smillets is not responsible for the content, policies, or practices of these external sites.
• Accessing third-party links is at your own risk, and we encourage you to review their terms and privacy policies.

10. User-Generated Content

• If you submit reviews, comments, or other content to our website, you grant Smillets a non-exclusive, royalty-free, perpetual license to use, reproduce, and display your content.
• You are solely responsible for the content you submit and must ensure it does not violate any laws or infringe on the rights of others.

11. Governing Law

• These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Karnal, Haryana.

12. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us:

Email: info@smillets.com
Phone: +91 8527 660069
Address: 633, Sector-04, Housing Board Colony, Karnal, Haryana – 132001

Thank you for choosing Smillets. By using our website and products, you agree to these terms and conditions. We look forward to serving you with the best millet-based snacks!