Refund and Returns Policy

Refund and Returns Policy

Effective Date: 05-12-2024

At Smillets, we are committed to providing you with the highest quality millet-based snacks and ensuring your satisfaction. If you are not completely satisfied with your purchase, we’re here to help. This Refund and Return Policy outlines the terms and conditions for returning products and requesting refunds.

1. Eligibility for Returns

We accept returns under the following conditions:

• The product is defective, damaged, or incorrect.
• The product is unused, unopened, and in its original packaging.
• The return request is initiated within 7 days of receiving the product.

Note: Products that have been opened, consumed, or tampered with are not eligible for returns unless they are defective or damaged upon delivery.

2. Non-Returnable Items

The following items are not eligible for return:

• Products purchased during special sales, promotions, or clearance events.
• Perishable items that have been opened or partially consumed.
• Gift cards or promotional items.

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Email us at info@smillets.com or call us at +91 8527 660069 within 7 days of receiving your order.
2. Provide Details: Share your order number, a description of the issue, and, if possible, photos of the defective or damaged product.
3. Approval: Once your return request is approved, we will provide you with instructions on how to return the product.

Note: Returns without prior approval will not be accepted.

4. Return Shipping

• If the return is due to a defective, damaged, or incorrect product, Smillets will cover the return shipping costs.
• For all other returns, the customer is responsible for the shipping costs.
• Ensure the product is securely packaged to avoid further damage during transit.

5. Refund Policy

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

a. Approved Refunds

• Refunds will be processed within 7-10 business days after approval.
• The refund will be issued to the original payment method used during the purchase.
• If the payment was made via cash on delivery (COD), the refund will be processed through bank transfer. You will need to provide your bank account details for this purpose.

b. Partial Refunds

Partial refunds may be issued in the following cases:

• The product is returned in a condition that is not its original state (e.g., damaged packaging).
• The return request is initiated after the 7-day return window but is approved as an exception.

c. Rejected Refunds

Refunds will not be issued if:

• The product is returned without prior approval.
• The product is found to be used, consumed, or tampered with.
• The return request is made after the 7-day return window.

6. Replacement Policy

If you receive a defective, damaged, or incorrect product, you can request a replacement instead of a refund.

• Replacement requests must be initiated within 7 days of receiving the product.
• The replacement product will be shipped to you at no additional cost once the returned product is received and inspected.

7. Cancellation Policy

• Orders can be canceled only before they are shipped. Once the order is shipped, cancellations are not allowed.
• To cancel an order, contact us at info@smillets.com or call us at +91 8527 660069.
• If the order is successfully canceled, the refund will be processed within 7-10 business days to the original payment method.

8. Late or Missing Refunds

If you haven’t received your refund within the specified time frame:

1. Check your bank account or payment method for pending transactions.
2. Contact your bank or payment provider, as processing times may vary.
3. If you’ve done the above and still haven’t received your refund, contact us at info@smillets.com.

9. Damaged or Incorrect Products

If you receive a damaged or incorrect product, please notify us within 48 hours of delivery. Provide photos of the product and packaging to help us resolve the issue quickly.

10. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please feel free to contact us:

Email: info@smillets.com
Phone: +91 8527 660069
Address: 633, Sector-04, Housing Board Colony, Karnal, Haryana – 132001

At Smillets, we value your trust and strive to ensure your satisfaction with every purchase. Thank you for choosing us for your millet-based snacks!